Delivery within Australia
We deliver Australia wide and internationally to New Zealand only. For other destinations, please contact Customer Care for further information.
We do not ship on Saturdays, Sundays or public holidays. Please see postal charges and estimated delivery times below:
Business Days to Deliver and Shipping Charges
Australia: Metro 3-7 FREE OVER AUD$80, otherwise $5
Australia: Rural 5-10 FREE OVER AUD$80, otherwise $5
New Zealand: 3-10 FREE OVER AUD$80, otherwise AUD$10
* Please note that these are estimated delivery times only. Delivery time frames for international services vary depending on the destination and time required to clear customs.
Will I have to sign for my order?
A signature is required for all deliveries within Australia. To assist with fast delivery, we recommend that you use a delivery address where a signature can be obtained. If you are not present when the parcel is being delivered, you will receive an ‘Attempted Delivery Advice’ card from the carrier with instructions for collection.
Has my order been shipped yet?
Once your order is dispatched from our warehouse, you will receive an email from both The Eyewear Index and the applicable carrier confirming that your order is on its way.
For your privacy and protection, we use a third-party provider to manage secure transactions. We provide this service to give our customers piece of mind that their information is being managed responsibly. Should your credit card payment be quarantined due to suspicious activity, the Customer Care team may contact you to request further evidence of identity.
How can I track my order?
When your order has been dispatched from The Eyewear Index Distribution Centre you will receive a dispatch confirmation email advising carrier and tracking information. In the unlikely event that you have any problems with your order, please contact Customer Care.
I haven't received my order?
If you have received your dispatch email and still have not received your order, please use your tracking number to track your order.
If you haven't received a dispatch email, contact Customer Care with your order number (eg. EI#123456) and we can look into this for you. It could just be a case of an incorrect contact email or our emails being marked as junk.
Can I change my delivery address?
Providing your parcel hasn't already left the warehouse, we can most certainly change the delivery address for you. Please notify Customer Care of the change as soon as possible.
What happens if something arrives damaged or defective?
Please contact Customer Care within 7 days to report the issue. Following inspection of the returned item, The Eyewear Index will either replace or refund the item in accordance with Australian consumer laws.