Shipping

We offer free shipping on all orders over $50.

For all orders under $50, a flat rate postage amount of $5 will apply for Australia and $10 for Rest of World orders.

All orders are shipped from our Head Office warehouse in Sydney, Australia.

Australia

All parcels are sent via Aus Post Express with Authority to Leave, requiring no signature. If it's unsafe to leave your item, it will be redirected to your local post office. Estimated delivery within 2-5 business days for metro and 5-7 business days for rural locations.

Estimated Cut-off Times for Christmas 2024

NSW, QLD, VIC, SA, ACT (Metro): 1:00PM Friday 20 December
NT, TAS, WA (Metro): 1:00PM Thursday 19 December
Regional areas: +1 day
Norfolk, Lord Howe, Christmas/Cocos Islands: 1:00PM Thursday 12 December

International

All orders to New Zealand are shipped with DHL Postal Standard and then transferred over to Aramex.

All orders to North America, United Kingdom and Rest of World are shipped with DHL Postal Standard.

Please see below for estimated delivery times. Add +5 business days for pre-Christmas deliveries.

Country	International Estimated Delivery - DHL Postal
United States, United Kingdom, Ireland, Singapore, Taiwan	6-9 Business Days
New Zealand, France, Germany, Netherlands, Spain, Switzerland, Thailand	7-12 Business Days
Canada	9-16 Business Days
Belgium, Bulgaria, Croatia, Czechia, Denmark, Finland, Greece, Hong Kong, Indonesia, Italy, Japan, Kazakhstan, Norway, Peru, Philippines, Poland, Slovakia, Sweden	12-20 Business Days
China, Cyprus, Hungary, Israel, Mexico, Montenegro, Portugal, Romania, Saudi Arabia, Turkey, United Arab Emirates	15-30 Business Days

Customs and Import Duties
Items for delivery outside of Australia may be subject to customs duties and taxes levied by the destination country. For any parcel shipped outside of Australia, you as the recipient will be liable for all import duties, customs and local sales taxes levied by the country you are shipping to.

If you refuse your delivery, you are responsible for the original delivery charges, and any applicable tax and duties charges, and the cost of returning the package. Please contact us if you have any further queries.

Will I have to sign for my order?
A signature is required for all deliveries within Australia. To assist with fast delivery, we recommend that you use a delivery address where a signature can be obtained. If you are not present when the parcel is being delivered, you will receive an ‘Attempted Delivery Advice’ card from the carrier with instructions for collection. Signature is not required for international deliveries.

Has my order been shipped yet?
Once your order is dispatched from our warehouse, you will receive an email from both The Eyewear Index and the applicable carrier confirming that your order is on its way.

For your privacy and protection, we use a third-party provider to manage secure transactions. We provide this service to give our customers piece of mind that their information is being managed responsibly. Should your credit card payment be quarantined due to suspicious activity, the Customer Care team may contact you to request further evidence of identity.

How can I track my order?
When your order has been dispatched from Eyewear Index Distribution Centre you will receive a dispatch confirmation email advising carrier and tracking information. In the unlikely event that you have any problems with your order, please contact Customer Care.

I haven't received my order?
If you have received your dispatch email and still have not received your order, please use your tracking number to track your order.

If you haven't received a dispatch email, contact Customer Care with your order number (eg. EI#12345) and we can look into this for you. It could just be a case of an incorrect contact email or our emails being marked as junk.

Can I change my delivery address?
Once you have checked out and paid for your order, unfortunately we are unable to update the address on your order. Once your order has been shipped, what you can do is contact the courier and see if it is possible to re-direct your order using your tracking number. Please note tracking numbers can take 24 hours to become active with the courier. 

What happens if something arrives damaged or defective?
Please contact Customer Care within 7 days to report the issue. Following inspection of the returned item, The Eyewear Index will either replace or refund the item in accordance with Australian consumer laws.

Are you shipping to the Middle East?
DHL Global (standard international shipping) will only deliver to PO Boxes in The United Arab Emirates and Saudi Arabia. If you are placing an order to one of these countries you are required to supply a PO Box address at the checkout.