Delivery within Australia
We offer free express shipping within Australia on all orders over AUD$80. For all orders under $80 a flat rate of $5 will apply for postage.
Orders are dispatched within 24 hours, during business hours (Monday- Friday & not including public holidays)
Metro Delivery: 2-5 business days
Rural Delivery: 5-7 business days. *Please note that these are estimated delivery times only.
We offer free worldwide shipping on all orders over AUD$80. For all orders under $80 a flat rate of $10 will apply for postage. Orders are dispatched within 24 hours, during business hours (Monday- Friday & not including public holidays)
As all orders are shipped from our Australian head office warehouse. We delivery to most international locations (including PO Box addresses).
NZ Delivery: 5-10 business days
Rest of World: 10-15 business days *Please note, delivery time may vary dependent on location, carrier and public holidays.
Will I have to sign for my order?
A signature is required for all deliveries within Australia. To assist with fast delivery, we recommend that you use a delivery address where a signature can be obtained. If you are not present when the parcel is being delivered, you will receive an ‘Attempted Delivery Advice’ card from the carrier with instructions for collection.
*Signature is not required for international deliveries.
Has my order been shipped yet?
Once your order is dispatched from our warehouse, you will receive an email from both The Eyewear Index and the applicable carrier confirming that your order is on its way.
For your privacy and protection, we use a third-party provider to manage secure transactions. We provide this service to give our customers piece of mind that their information is being managed responsibly. Should your credit card payment be quarantined due to suspicious activity, the Customer Care team may contact you to request further evidence of identity.
How can I track my order?
When your order has been dispatched from The Eyewear Index Distribution Centre you will receive a dispatch confirmation email advising carrier and tracking information. In the unlikely event that you have any problems with your order, please contact Customer Care.
I haven't received my order?
If you have received your dispatch email and still have not received your order, please use your tracking number to track your order.
If you haven't received a dispatch email, contact Customer Care with your order number (eg. EI#123456) and we can look into this for you. It could just be a case of an incorrect contact email or our emails being marked as junk.
Can I change my delivery address?
Providing your parcel hasn't already left the warehouse, we can most certainly change the delivery address for you. Please notify Customer Care of the change as soon as possible.
What happens if something arrives damaged or defective?
Please contact Customer Care within 7 days to report the issue. Following inspection of the returned item, The Eyewear Index will either replace or refund the item in accordance with Australian consumer laws.
Customs and Import Duties
Items for delivery outside of Australia may be subject to customs duties and taxes levied by the destination country. For any parcel shipped outside of Australia, you as the recipient will be liable for all import duties, customs and local sales taxes levied by the country you are shipping to.
If you refuse your delivery, you are responsible for the original delivery charges, and any applicable tax and duties charges, and the cost of returning the package. Please contact us if you have any further queries.
Are you shipping to the Middle East?
DHL Global (standard international shipping) will only deliver to PO Boxes in The United Arab Emirates, Qatar, Saudi Arabia, Oman and Kuwait. If you are placing an order to one of these countries you are required to supply a PO Box address at the checkout.