If you are not satisfied with your online order, we happily accept returns on eligible items within 30 days of purchase for Australian orders and 60 days of purchase for Rest of World, for a full refund. The customer is responsible for any postage costs back to our Sydney warehouse.
Items marked with 'Final Sale' and items purchased during our Online Warehouse Sale cannot be returned for refund or exchange, unless faulty. We do not offer exchanges.
Return items must be unworn with original packaging and labels attached.
If for any reason you would like to return your product please follow the simple steps below:
- Complete the Return Form and enclose with your item/s. Be sure to complete all fields to ensure prompt turn around.
- Pack all items with your Invoice and Return Form in a secure carton or reuse the original packaging. Please ensure that all boxed items are securely wrapped as we are not able to accept items damaged in transit.
- Address your package, making sure you cover or remove original shipping label to:
The Eyewear Index Returns
PO Box 7217
Within Australia and Internationally, for security and peace of mind, we strongly suggest using insured Registered Post as The Eyewear Index will not be liable for any lost return parcels.
Once received in our warehouse, we will inspect and process the goods to ensure you receive your refund as quickly as possible. You will receive an email confirming your refund and advising it will be processed to your original form of payment.Repair or Warranty?
Manufacturer’s warranties come with all items we sell. All of our glasses are guaranteed against defects in workmanship and materials for 6 months from date of purchase and with proof of purchase. The warranty does not cover normal wear and tear, scratched or broken lenses, lost screws, fading, or nose piece and frame deterioration.
Any alterations to the glasses will void your warranty. The manufacturer reserves the right to repair or replace, in part or in full, glasses returned for warranty or repair. Warranty claims and other repairs are at the complete discretion of the manufacturer.
Please contact our Customer Care team for any additional assistance.
Have you received my return?
As soon as your return is received and processed by our team, we will send you an email to let you know.
If you have posted your return to us but haven't heard back, please contact Customer Care and we can look into it for you.
What happens if something arrives damaged or defective?
Please email us within 7 days to report the issue, along with two 2 photos of the damaged item/s.
Following inspection of the item, Le Specs will either replace or refund the item in accordance with Australian Consumer Laws.