Returns

Eyewear Index is committed to customer satisfaction. We offer free returns 30 days from receipt of purchase for Australian customers. Customer-paid 60 day returns back to our Sydney warehouse for Rest of World. 

Final sale items cannot be returned, unless deemed faulty. We do not offer exchanges or store credit. Items purchased during our Online Warehouse Sale cannot be returned for refund or exchange, unless faulty. 

Instructions

Please complete your return request in our returns portal here

Return items must be unworn with original packaging and labels attached. Please allow 1-2 weeks for the receipt and processing of your return. A credit will be issued to the original form of payment. Funds can take up to 5 business days to receive depending on your banking institution. You will receive confirmation by email when your return is completed.

Repair or Warranty

Manufacturer’s warranties come with all items we sell. All of our glasses are guaranteed against defects in workmanship and materials for 6 months from date of purchase and with proof of purchase. The warranty does not cover normal wear and tear, scratched or broken lenses, lost screws, fading, or nose piece and frame deterioration.

Any alterations to the glasses will void your warranty. The manufacturer reserves the right to repair or replace, in part or in full, glasses returned for warranty or repair. Warranty claims and other repairs are at the complete discretion of the manufacturer.

Please contact our Customer Care team for any additional assistance.